Jumping on the bandwagon with this one, but with a twist. I'd see if I could front the cost, and then be reimbursed once they determine it's their part that caused the issue. I do think they should advance rma the part. If it's internally fixable, is a new gear setup needed?
Edit: expedited shipping?
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No way I'm putting more money in a yukon. If they don't cover it, they won't get my $ for another one.
You guys can say all that, but companies have policies and normally stick to them. Most companies are liable for the part only and nothing additional. Yukon has a strong warranty. They must see it to warranty it. Most failures they deal with are user caused. They repair, and don't replace unless it's not repairable.
They will provide an install kit and pay the labor for the install if it is warranty.
They require the customer to pay the frt to ship it to them for a few reasons, mostly so the customer gets it there in one piece. If you ship it in cardboard and it falls out and is lost, it's on you.
I'm waiting on Kevin, pres/ceo to call me back. I am trying to speed it up but can't ship it back until the original purchaser contacts the selling distributor and files the claim and gets the RGA. Yep, its all up to Fusion4x4 getting things done now. Allsouth still has to remove it.
Topic: Morning Coffee (Read 177136 times)
