I went to Summit to get some parts for swapping from the Airtex fuel pump to the Walbro.
A couple of months ago I did the same thing, but managed to screw up the order and had to do two separate returns. Luckily I had discovered the issues in the parking lot, so I didn't have to drive back down for the returns. The first return was put back on the credit card, so I assumed the second return was too. But later I discovered they never returned to money to my card. I looked at the receipt and noticed it stated "cash refund", which I never received. It was only $12.75, so I kept forgetting to call them about it.
This morning I inquired about it while paying for my new purchase. The front desk person said they can look back at the video tape to find out what happened. She called a supervisor who said they would look into it and give me a call. I figured the girl who handled the return had pocketed the cash, but when I received the call a couple of hours later, the lady said they had an overage that day for $12.75. She also said they normally automatically send a check, but since they hadn't they would put it back on the card.
I figured it would be much more of a PITA, plus they gave me no attitude.
Great outcome!
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Topic: Morning Coffee (Read 176920 times)
