Great customer service is hard to come by these days so I thought I would share a story that demonstrates what I consider to be an example of putting your customer first.
As part of the Black Friday/Cyber Monday sales, I ordered some new PRP harnesses. I had some questions before I ordered and called to speak with someone to confirm that I order the correct item that has clip-in tabs for the lap belts. All set, order placed, package received a few days later only to discover the lap belts don't have the "clip-in" tabs that I had specifically asked about and they are sewn in so they can't be replaced. I called them yesterday (with dread about the return process I would surely endure), provided my order number, explained the situation and without any back and forth the rep on their end put me on hold briefly to confirm that they had the lap belts I needed in stock and then promptly put in an expedited order to get them to me. No mention of returning the ones I have, just simply wanted to get me what I needed as quickly as possible.
Don't we all wish the vendors we deal with worked this way. Big thumbs up from me on PRP customer service.
Topic: Morning Coffee (Read 178382 times)
