Morning Coffee

[Jeepster1407]

Great customer service is hard to come by these days so I thought I would share a story that demonstrates what I consider to be an example of putting your customer first. 


As part of the Black Friday/Cyber Monday sales, I ordered some new PRP harnesses.  I had some questions before I ordered and called to speak with someone to confirm that I order the correct item that has clip-in tabs for the lap belts.  All set, order placed, package received a few days later only to discover the lap belts don't have the "clip-in" tabs that I had specifically asked about and they are sewn in so they can't be replaced.  I called them yesterday (with dread about the return process I would surely endure), provided my order number, explained the situation and without any back and forth the rep on their end put me on hold briefly to confirm that they had the lap belts I needed in stock and then promptly put in an expedited order to get them to me.  No mention of returning the ones I have, just simply wanted to get me what I needed as quickly as possible. 


Don't we all wish the vendors we deal with worked this way.  Big thumbs up from me on PRP customer service. 

What are these clip in tabs you speak of here? I agree that is some solid customer service for sure! I've been trying to decide what harnesses I want to run when I swap over the seats I got from you.

[tjsahara00]

I ran 4 pt harness that actually buckled like a regular seat belt.
Never had any trouble with it. Came right loose when I went
over at AOP. I recently rode with Steve in the bad ass YJ...
the latch on his took a little getting used to.

[jd30005]

Great customer service is hard to come by these days so I thought I would share a story that demonstrates what I consider to be an example of putting your customer first. 


As part of the Black Friday/Cyber Monday sales, I ordered some new PRP harnesses.  I had some questions before I ordered and called to speak with someone to confirm that I order the correct item that has clip-in tabs for the lap belts.  All set, order placed, package received a few days later only to discover the lap belts don't have the "clip-in" tabs that I had specifically asked about and they are sewn in so they can't be replaced.  I called them yesterday (with dread about the return process I would surely endure), provided my order number, explained the situation and without any back and forth the rep on their end put me on hold briefly to confirm that they had the lap belts I needed in stock and then promptly put in an expedited order to get them to me.  No mention of returning the ones I have, just simply wanted to get me what I needed as quickly as possible. 


Don't we all wish the vendors we deal with worked this way.  Big thumbs up from me on PRP customer service. 

What are these clip in tabs you speak of here? I agree that is some solid customer service for sure! I've been trying to decide what harnesses I want to run when I swap over the seats I got from you.

See the link below.  I have these eye bolts that my lap harness belts attach to.  In order to attach the belt, I use the clip in style tab shown here. These tabs are permanently sewn into the end of the belts. So the ones I originally received were the non clip in style tab. 

Hope this makes sense when you see the images on the pages below.

https://www.prpseats.com/product/clip-in-belt-hardware-kit/

[Jeepster1407]

Great customer service is hard to come by these days so I thought I would share a story that demonstrates what I consider to be an example of putting your customer first. 


As part of the Black Friday/Cyber Monday sales, I ordered some new PRP harnesses.  I had some questions before I ordered and called to speak with someone to confirm that I order the correct item that has clip-in tabs for the lap belts.  All set, order placed, package received a few days later only to discover the lap belts don't have the "clip-in" tabs that I had specifically asked about and they are sewn in so they can't be replaced.  I called them yesterday (with dread about the return process I would surely endure), provided my order number, explained the situation and without any back and forth the rep on their end put me on hold briefly to confirm that they had the lap belts I needed in stock and then promptly put in an expedited order to get them to me.  No mention of returning the ones I have, just simply wanted to get me what I needed as quickly as possible. 


Don't we all wish the vendors we deal with worked this way.  Big thumbs up from me on PRP customer service. 

What are these clip in tabs you speak of here? I agree that is some solid customer service for sure! I've been trying to decide what harnesses I want to run when I swap over the seats I got from you.

See the link below.  I have these eye bolts that my lap harness belts attach to.  In order to attach the belt, I use the clip in style tab shown here. These tabs are permanently sewn into the end of the belts. So the ones I originally received were the non clip in style tab. 

Hope this makes sense when you see the images on the pages below.

https://www.prpseats.com/product/clip-in-belt-hardware-kit/

Makes perfect sense. I never knew this was an option, very cool!

[tjsahara00]

Heck yeah that would have been a lot easier.

[kvom]

In the new Top Gun, the jacket Cruise wears has the Taiwanese flag path removed to satisfy the requirements of the Chinese to show the film there. 

[TravisMac]

Well that escalated quickly


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[Big Dave]

Were you playing "George of the Jungle"?

[TravisMac]

Were you playing "George of the Jungle"?

Trying to get the cars off the mountain. We’re up in hiawassee.


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[Trailabite]

That sucks!

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[Raisinhead]

That sucks Travis!

[TravisMac]

Anyone know a good body shop below Alpharetta?